Features List

 

Interested in learning how our proven software platform can revitalize your business communications?

With IP2Speech, we give you the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of services from Hosted PBX and VoIP to Enhanced SIP Trunking.

Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:

Hosted PBX & VoIP

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Mobile VoIP

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Customer Portal

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Integrated Solutions

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SIP Trunking

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Hosted PBX & VoIP

Call Center (Automatic Call Distribution)

Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues.

Call Conferencing

Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.

Call Management

Transfer a call to an extension, group, or phone number after announcing the party to be transferred.

Music on Hold

You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.

Origination and Termination

IP2Speech provides local phone numbers or DIDs in most areas in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice and flexibility of Voice Over IP (VoIP).

Reporting

Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.

Virtual Auto Attendants

Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.

Mobile VoIP

With Mobile VoIP, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, Caller ID, and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce. Features include:

An extension type that has no physical device information. Cloud Extensions are used to configure the routing of call traffic to and from the Hosted PBX, and to provide voicemail capabilities.

Customer Portal

Manage your account including company name, sales reps, agents/partners, billing email, technical email, contracts
and orders.

Integrated Solutions

We provide an application programming framework to allow other parties to obtain and pass information to our platform from other programs or systems. Some of the capabilities will include, but are not limited to:

  • Presence and Click-to-Dial
  • Call Control and Status
  • Call Logging

SIP Trunking

A standard SIP trunk delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system issues busy signals to the incoming callers.